RETURNS & REFUNDS
Remember that returns on the Cascina Coppa Vini online store are possible up to 14 days from receipt of the goods.
1. Access the reserved area, declare that you wish to return the entire order, or part of it, and select the goods to return.
Indicate the reason for the return and the IBAN code that will be used for the refund.
2. You can then view the return form to print and attach to the package and see the destination address of the returned goods.
3. Book the courier you prefer and deliver the package to the courier containing the printed form.
4. An employee at Cascina Coppa Vini checks the returned goods and sends you an email containing the return confirmation.
5. Within 15 working days, you will receive a refund of the amount spent, with a bank transfer to the coordinates indicated in the return request.
Returned products must not be altered in any way.
Returned products must all have their original labels and must be in their original packaging.